What are outbound calls?

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Multiple Choice

What are outbound calls?

Explanation:
Outbound calls are phone calls initiated by us to contact Members to obtain information. This is different from inbound calls, which come from Members to us, and from automated outbound messages, which are not live calls. The idea is that we actively reach out to Members when we need information from them, making this description the best fit. For example, a staff member might call a Member to verify contact details or update prescription information.

Outbound calls are phone calls initiated by us to contact Members to obtain information. This is different from inbound calls, which come from Members to us, and from automated outbound messages, which are not live calls. The idea is that we actively reach out to Members when we need information from them, making this description the best fit. For example, a staff member might call a Member to verify contact details or update prescription information.

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