What describes the stages of an order?

• A. The process for how invoices are generated
• B. The sequence of steps an Rx goes through to reach a member
• C. The daily shipping schedule
• D. The responsibilities of the customer service team

Answer: (B)

The question is about the flow of work—the stages an order goes through from start to finish. In a typical prescription order, the Rx is received, verified or validated, dispensed or filled, labeled, quality checked, packaged, and then shipped to the member, with a delivery or confirmation step once it arrives. This sequence captures the dynamic progression of an order as it moves through the system to the member, not just a single task or a stationary document. It’s different from invoicing, which handles billing; from a daily shipping schedule, which is the plan for shipments on a given day; or from customer service responsibilities, which define who does what rather than the order’s step-by-step path.