Which is a valid Week 1 performance metric?

• A. Customer satisfaction score
• B. Task completion time
• C. Equipment maintenance cost
• D. Number of training modules completed

Answer: (B)

In Week 1, focus is on how efficiently a trainee can perform core tasks after initial training. Task completion time directly measures the speed and fluency of performing a defined task, giving a concrete, objective indicator of early competence. It allows you to set clear targets and track improvement as skills become more automatic.

Customer satisfaction scores can be influenced by many factors beyond the trainee’s immediate performance in Week 1, making them a less direct measure of early proficiency. Equipment maintenance costs relate more to long-term operations and cost control than to how quickly a trainee completes a task. The number of training modules completed shows training activity rather than how well a task is executed.

Therefore, task completion time provides the most direct and practical Week 1 performance signal.