Which of the following is NOT listed as a common Week 1 performance metric?

• A. Task completion time
• B. Accuracy
• C. Safety compliance
• D. Customer satisfaction score

Answer: (D)

Week 1 metrics are built around direct, task-focused measures that show how a trainee performs core duties: how fast a task is completed, how accurately it is done, and whether safety procedures are followed. These are objective, immediate indicators of competence during early tasks and are easy to observe and quantify. Task completion time reveals speed and workflow efficiency; accuracy reflects quality and error rate; safety compliance ensures adherence to essential safety rules. Customer satisfaction score, while important in overall operations, reflects the end-user experience and is influenced by many factors beyond the trainee’s early performance, such as longer-term quality, interactions, and broader service outcomes. Because of that broader scope, it isn’t typically a Week 1 metric. It may be tracked later as trainees engage with real customers and ongoing processes.