Which term is used for entries into member accounts when the MSR is not on a call pertaining to the account?

• A. DS
• B. Refill
• C. Eligibility History
• D. Action Log

Answer: (D)

The main idea here is documenting what you did on a member’s account when you’re not on a live call. The term used for those entries is the Action Log. It serves as a running, timestamped record of actions, updates, reminders, and tasks related to the member’s account, so anyone reviewing later can see who did what and when. This helps keep information organized and allows for smooth handoffs and accountability.

For context, a refill entry is about a prescription request, which isn’t the general record of all account actions. Eligibility History is a separate record focusing specifically on benefits eligibility instead of day-to-day account actions. DS isn’t the standard term used for these non-call entries.